Re: Improving S/N on tech-talk

[Maren Purves <m.purves@jach.hawaii.edu>]

Christopher A. Larrieu wrote:
> 
> Hi All,
> 
>   Maybe this is a little extreme, but would it be more
> productive to use some sort of collaborative tool (like
> bugzilla) for "tech-support" type problems?  When someone
> has a problem, he/she can categorize it, then submit it
> to a database, where it gets routed to the "expert" who
> may then inform others about it.

and who's got the time to implement that?

If people are afraid of asking questions that have been asked
numerous times befor they can go to the archive. I usually
do. I also have found solutions to problems from unrelated 
threads in the past and I think we should leave tech-talk as 
it is.

Maren Purves, UKIRT