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<== Date ==> <== Thread ==>

Subject: Re: vxWorks
From: wallis@oxygen.aps1.anl.gov (David Wallis)
Date: Fri, 10 Jun 94 10:33:54 CDT
>>>>> "Tim" == Tim Mooney <mooney@oxygen.aps1.anl.gov> writes:

    Tim> The $23k license is intended, I'm told, for a large team of
    Tim> developers.  WRS has sold us single-developer licenses
    Tim> ($2300) we can resell to small development groups affiliated
    Tim> with the APS.  They are working on how to support small
    Tim> groups not directly affiliated with any large project, and
    Tim> our rep, (Don Woerner 312-380-1270) is drafting a letter to
    Tim> the APS Research Directorate on this subject.  Of course,
    Tim> they'd have a greater sense of urgency if EPICS were visibly
    Tim> moving to another OS.

    Tim> Tim

This support issue is usually handled by the re-seller (i.e. APS)
providing support to the re-sellee (i.e. the CATs), with relatively
few contact people dealing directly with WRS as necessary. This is
also typical in situations where a few licenses will be used by a
large group of people (like database systems). Most software vendors,
for some strange reason, sweat at the thought of hundreds of users
from some facility calling them every day with problems and questions!

Dave

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