Experimental Physics and
Industrial Control System

Benjamin Franksen <[email protected]> · Thu, 4 Apr 2013 13:16:34 +0200

Hi Juan

We are quite successfully using trac (http://trac.edgewall.org/). Our users 
currently do not enter problem reports by themselves but it would be easy to 
add that to the configuration. Trac has most of the features you list below as 
requirements, except a hierarchical organisation of multiple projects, which 
is the main difference (AFAIK) between redmine and trac.

Cheers
Ben

On Thursday, April 04, 2013 05:07:12 [email protected] wrote:
> I'm currently doing an evaluation of technologies to use (or customise) for
> our Fault Report System. The current astronomical observatories ATCA,
> Parkes and Mopra use an in-house developed Fault Report and Tracking System
> being maintained by only one person, it is not easily extensible or
> flexible and has some issues around searching and reporting. Putting some
> effort on updating it is not cheap considering that they might be other
> alternatives available.
> 
> Our main requirements/use cases are:
> 
>   *   Easy creation of faults that affects observations by all kind of
> users, including observers (which do not have a CSIRO account). The users
> should not need to login, and an email should suffice or entering via a web
> page 
>   *   Fault tracking and customised workflows (assign tickets to
> individuals or groups) 
> *   Ability to support multiple projects,
> telescopes, systems (hierarchical configuration) *   Email notifications,
> and possible updating the fault log via email *   Web client (and mobile
> clients would be a plus)
>   *   Ability to do easy search for past faults, recurrent faults (link
> faults) *   Customised search and API for advanced data mining
> 
> We have experience with a project tracking tool call Redmine that we are
> using for the ASKAP project but I'm also interested in other popular
> software development tracking tool call JIRA that can be customised for
> this type of workflows. I'm going to trial JIRA in the upcoming weeks.
> 
> I was wondering what is being used at other facilities as a Fault Report and
> Tracking System? Do you have a commercial generic workflow framework? Do
> you have a complete in-house product catered for your needs?
> 
> Any input/comments/thoughts are very welcome.

Experimental Physics and Industrial Control System

Experimental Physics and
Industrial Control System